Our current client satisfaction rating is 8.9 out of 10.

These are some of the things our clients have said…

• Good customer service.  Providing what the client wants and not what you think we want!  Provision of good advice.
• 1. Listened to our brief and helped us shape it for maximum effect  2. Organisation and logistical support excellent on the day  3. Exuded confidence and belief in pre-event briefing sessions
• Clear communication at Steering Group meetings, approachable staff who contacted us swiftly and appropriately to clarify any unclear points / access further information.
• Communication  Understanding our needs  Responsive to our needs  Partnership working
• Communication – There was effective and timely communication throughout the project. Clarity was sought if any aspects of the brief were unclear and as clients, we were provided with regular updates re progress.    Managed relationships with partners effectively – the project was part of a wider study, which relied on information being provided by other partners. FMR liaised effectively with these partners and helped ensure the success of the overall study.     Technical reports – technical reports provided were of high quality.
• Communication was great, team was eager to help and quick to respond to queries. End product was a good quality, informative and well structured report.
• Communication with us was good and response times were quick.  All members of FMR were friendly and helpful.
• Excellent communication between myself and Researcher.    Completed research within timescales, excellent all round job
• Excellent communication links. Deadlines met in relation to agreed actions at meetings. Took on board opinions of the Steering Group and translated this into positive action
• Facilitated meeting and gathering all information, wrote up paper
• From pre-procurement to contract completion the service provide by FMR was excellent.  Professional and willing to offer advice in all respects with regard to our residents survey.
• Good communication
• Good communication overall and useful pre-project discussion.
• Good liaison and communication from start to finish of project.
• Good liaison with evaluation site, good delivery, took on board comments well, thorough analysis
• Good time spent beforehand asking us useful questions to get our thinking straight. Timely production of report.
• Grasped the brief quickly.   Kept to the very tight agreed timescale.  Agreed to additional interviews / presentations without further costs; the latter could have delayed the final report and ultimately proved difficult as the funding was wide-spread from partners.
• I was impressed with the overall package. The provision of desk based research, public surveys and stakeholder survey provided us with a full package from which we can address recommendations and engage with partners to improve our existing package.
• Impressive capture of brief.  Research thorough and relevant.  Key points well presented on report
• Interpreted the brief very effectively.  Understood the context within which the staff involved operated and, therefore, tailored the programme appropriately.
• Kept to timetable  Excellent communication and liaison.  Professional approach to meetings.  Trustworthy.  Understanding of client expectations.
• Listened to what we needed and responded accordingly to our specific needs
• Listening and understanding what the client wants, patience to be flexible about scheduling.   Regular contact with client.  Presentation of the report.
• Managed the differing personalities in the sessions.  Gave guidance and new ideas on strategic process
• Not only a good service in general, but also very friendly. You have never let us down, you always provide the data on time and it’s always good quality. You are very reliable.
• Prompt replies,  friendly, very helpful staff,  professional support  initiative (eg offering to prepare presentation),  willing to accept some long delays during project,  flexible response to changing project needs,  high standard of written reporting
• Provided sound advise on management of Citizen’s Panel. Provided reports on surveys, which were on time and detailed.  In general observations and recommendations were sound. Provided good quality focus group research
• Respond quickly and carry out robust research
• Responded very well and promptly to requests for data or information and showed amazing patience in dealing with the sometimes somewhat slower responses from ourselves in providing information to take the work forward.  There was also good flexibility in the approach taken by FMR in managing the work of the contract in the context of reporting which was greatly appreciated.
• The briefing was well organised and audience-friendly
• Time-keeping and meetings, suggestions for the work programme. You were accommodating about billing.
• Took an initial idea, developed it and facilitated it in a very excellent and highly professional manner
• Took time to understand our requirements and offered added value suggestions about our questionnaire.  Totally professional approach. Kept us up to speed about progress and delivery schedule.
• Very friendly and easy to work with. The flexibility, particularly in terms of times and places that survey work can be carried out, is great.  Work is undertaken in a professional manner and outputs are delivered on-time and to a high standard.  In addition, the extra notes/comments from interviewers that FMR passes on are really useful.
• Very professional and organised, quick response to queries and met deadlines.
• Very professional service. Simon has excellent listening skills to ascertain the needs of the client in designing the programme. On-the-day feedback is very positive around Simon’s style of facilitation.  Provided well presented back up documents branded to EI.
• We were inexperienced at commissioning market research, had a very limited budget and timescale but massive scope.  The researchers helped us to focus on what we most needed to know and what was achievable with our resources.  Excellent contacts were made on behalf of our project, which will aide our business development.  Communications and reports were clear, well presented and timely.
• You had a flexible approach to the research which is very important given the client group that we were surveying.
• You listened to our feedback on the first draft of the report and followed up on areas that we felt were underrepresented.
• You ran an interesting workshop that kept a range of professional staff engaged and encouraged involvement without making staff feel uncomfortable or threatened.